Advocates of the customer experience industry, connecting people through knowledge sharing, in a worldwide community of over 50,000 service professionals.
Customer Experience. eXperience Leadership. Advisor. Speaker. Best-Selling Author (How To Wow, Punk CX and now Punk XL). @Forbes contributor. Aspirant Punk CXer
Owner-partner @AveusLLC. Author of Domino. Help leaders boost performance by using customer experience. Help cool non-profits make a difference; try to do same.