.@hubspot unsubscribe video conveys their sense of humor even through break-up. Well done. bit.ly/YXDCDC
QA is developer's responsibility. You own the story in agile. Make it, ship it. Break it, fix it. #leanstartupbos
Lesson #1: brands turn off scheduled brag tweets during crisis. Even if you're not in Boston your tweets are seen here & look insensitive.
Pet peeve: "please enter your account #" at start of support call and eventually get to rep who says "hello, my I have your account number"