Did you know your company has a team responsible for managing the customer experience? That team's name is "the entire company."
If your inhouse "innovation team" isn't spending time with customers, be careful with what they sketch on the whiteboard.
Numbers tell you what, people tell you why.
Team or company event coming up? Invite Mark Hurst to speak about Customers Included. Link
Aaaand that's the problem with anarchy. s.mlkshk.com/r/YK92