Only 4% of consumers that experience a service breakdown complain to the company. Instead they complain to everyone else they know. #ias12
Slides posted from my talk "Sins of a UX Researcher": slideshare.net/usableinterfac… #UXPA2013
Are you a sinner? Come find out at my "Sins of a UX Researcher" talk in the flex track at 9:30AM in Nautilus! RTs appreciated! #ias14
Watching the brilliant @cwodtke... “If you’re not willing to walk away, you’re not in a good place to negotiate.” #ias14
Thank you to everyone that attended my @NHUPA talk last night on Agile + UX Research. Here are the slides: slideshare.net/usableinterfac…