Lawyers "practice law." Law firms "deliver legal services." This will become the most salient distinction in how law firms operate. #ELTF17
LegalZoom's not your problem. Your problem is buyers can't get what they want, how they want it, at the price they want, from you. Fix that.
My hot take: The millennial personality is a bad fit with law firm culture. One will have to change. It ain’t gonna be the millennials.