@tom_peters Covey said, "While we are free to choose our actions, we are not free to choose the consequences of our actions."
Announcing: Delight Your Customers: 7 Simple Ways to Raise Your #custserv from Ordinary to Extraordinary bit.ly/WqapGt #book
"A desk is a dangerous place from which to view the world." ~John le Carré | And all this time I thought @tom_peters said this... #mbwa
@bgtennisnation Loved the simplicity of Querrey's approach to serving on big points: "See ball. Hit ball." Must remember that. #Wimbledon
We don't need to conduct more time and motion studies; we need to inspire more employees to serve. #custserv #custexp
Going above and beyond is a choice stevecurtin.com/blog/2015/02/0… #custserv #custexp #cx