transformational = disruption = revolution = different outcomes
evolutionary = innovation = evolution = different process #CxOTalk #Welcome
was asked the four top customer investment priorities for 2016-2017 in #CustServ.
I wrote this earlier, want to make sure its seen… help me with a RT? wp.me/pCkEI-EC The Scapegoat Mentality
Anyone who decides to drive into San Francisco during dreamforce needs to be checked for mental illness #DF15
The Hardest Lesson of Digital Transformation: Designing for Loss of Control wp.me/p1ESFN-uv v @dhinchcliffe || well said, worth read