One of the biggest things I see genuinely well intentioned managers get wrong is miscalculation of how heavily their words and actions land.
We are exorbitantly forgiving of these "perfect storms of human error". #TamirRice
I don't use emojis because when I use smiley faces, I like to stay close to the metal.
Dear humans: please tip your waitstaff well tonight. Attending to other people's needs while everyone else parties is *rough*.
Experiencing cruelty and not passing it on to others is one of the coolest things you can do if you're a human.