What Customer.io learned by abandoning the shackles of an office to become a remote company bit.ly/1hzovAj
Revenue is now $1.5m ARR -- here's our 2014 year in review cust.io/1CgC5xQ
How badly Verizon Fios -> Netflix sucks and how to fix it: iamnotaprogrammer.com/Verizon-Fios-N… (summary of my rant tonight + video)
Streamlining sign up online and then making people call you to cancel = burning bridges with customers. Likelihood they'll come back is 0.