Loving this poster that came in the goody bag at #sdinbiz from the folks @MoreThanMetrics #servicedesign… twitter.com/i/web/status/8…
@NorthStandChat friend of mine, great barber in hove, has found a north stand season ticket belonging to Simon Pike. Anyone know him?
NEW: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing bit.ly/22Ub5Ca
Five Customer Experience Truths That Almost Every Company Gets Wrong via @forbes and @micahsolomon onforb.es/1ZiJT1L
The #CEM Daily is out! paper.li/adrianswinscoe… Stories via @BechtelHite @HowardForton @ReallyRyanBrady
Fascinating read: evonomics.com/uber-sharing-e… Are you Death Star or Coop? Thoughts? @mdial @jeremywaite