Why do people share videos?
You HAVE TO say sorry when something went wrong, that's the starting point to handle fire in public + transparency rules social
#SocialCustServ Get people with "social media DNA" then train them as customer service representatives #Engage2016 bit.ly/SocialCustServ…
43 Expert Tips on How to Future-Proof Your Content Strategy [Infographic] ln.is/com/N7oek
Best tools for #SocialCustServ Engagement @LithiumTech @conversocial Monitoring @Brandwatch Anti-spam protection @BrandBastion #Engage2016
I told you @intouchmena was the best #dmfdxb2015