It annoys me when people think #ITSM is just service desk and that service desk is just incident management (and ticketing at that) #random
Great #ITSM line from @EarlBegley:
"Certification does not make the practitioner; practice makes the practitioner."
#ITSM and #servicedesk survey:
The Rise of Customer Experience in Internal IT surveymonkey.com/r/9YR2JSS
Please answer & RT if feeling kind