What's the real value of social media for customer service? Real-life practitioners discuss with @knowledgwharton: bit.ly/1lpGCqT
Getting to a good place with my @SocialMediaDSM presentation on mobile in social for tomorrow night. Any last-minute requests I can add?
What's the big question every marketer is thinking about in relation to work that fails? "Why did that suck?" -leeodden #socialbrand13