Want better UX? Watch some real people use your product and iterate on the bits they struggle with. Right now. Stop making excuses. Do it.
Write as if people don't read. Design as if users are drunk.
When Product Managers tell me they don't understand why a feature failed, it's almost always b/c they didn't do any research before building
Usability Testing == learn about your product User Research == learn about your user Customer Development == learn about your business