Sales gets to have the party, customer success has to deal with the hangover. #salesandsuccessalignment #PulseConf2014
1. Hire great people. 2. Know your numbers. 3. Empathy. Three key skills for customer success. #PulseConf2016
Life doesn't get easier. You just get stronger.
Putting the “Marketing” in Customer Success - Beyond the Perfect Email: customer-success.getamity.com/h/i/210421521-… via @GetAmity. Nice @Kapost shout-out here.
UX hands on design session @kapost. Glue sticks, pens, cut outs and design fun with the team.… instagram.com/p/mQaIIQIg9e/