“When leaders reframe customers into guests, and results into experiences, profits escalate.” - Eric Schiffer ow.ly/i/a5t2E
Hugh Laurie from House MD shines in this funny #custserv training video. ow.ly/AGIQj
One customer is all it takes to give you insightful and actionable feedback. Listen to the customer you are talking with now.
Wow, this went fast! Here is the link to the gift we mentioned on the show. qub.me/aWOy2S #worktrends
Nice chat! MT @LiveChat: See what great customer means according to @adamtoporek
bit.ly/1IYoToq via @LiveChat
Don't tell the customer what you can't do, offer them what you can do. #custserv
Help your customers achieve their goals instead of trying to sell your products.