One good deed deserves another!
This morning one of our regular customers Karita was extremely overwhelmed with gratitude towards John one of customer service employees at Central station. Yesterday Karita was on her way home when she experienced issues with her go card and as she had unfortunately left her wallet at home, she contemplated the long walk home from the City to Petrie when the fabulous John offered to buy her a ticket out of his own money.
Karita was incredibly thankful to John and said this morning that “It goes to show that in this fast paced often negative and cynical world that we now live in there are still some genuinely amazing people out there”. To show her appreciation for the kind gesture, this morning she returned to the same ticket window with the money she owed and a thankyou gift for John.
Happy Friday everyone ????
Meet David our shining light at Sunshine station.
Our Endeavour Foundation customers know Dave well. He meets them daily at the level crossing to ensure they cross safely and then assists them in boarding. Dave takes his responsibility very seriously and requested to work a spilt shift to be able to provide assistance in AM and PM peaks, ensuring the Endeavour Foundation staff are arriving and leaving the station safely.
A massive thank you to Dave for going above and beyond, your efforts are appreciated.
Recently we received some positive feedback from an elderly customer who recently travelled to Caboolture and was very grateful for the lengths that one of our station staff members Michael went to.
Whilst helping the gentleman to detrain Michael through conversation found out the gentleman was in town to attend a funeral and hadn’t arranged any accommodation. Michael went above and beyond to assist including calling a local motel and driving the gentleman there to ensure he would be looked after.
Thank you Michael for your excellent customer service, keep up the good work!
Our new look Tilt Train has hit the rails today.
The refreshed Spirit of Maryborough has undergone an internal, external and mechanical refurbishment as part of its mid-life overhaul.
Keep your eye out or jump onboard and let us know what you think.