Why do people share videos?
You HAVE TO say sorry when something went wrong, that's the starting point to handle fire in public + transparency rules social
#SocialCustServ Get people with "social media DNA" then train them as customer service representatives #Engage2016 bit.ly/SocialCustServ…
If only half of HR managers in #Finland would do this twitter.com/candarinesocia…
I told you @intouchmena was the best #dmfdxb2015
Best tools for #SocialCustServ Engagement @LithiumTech @conversocial Monitoring @Brandwatch Anti-spam protection @BrandBastion #Engage2016